Frequently Asked Questions
Categories
Technical
The latest system requirements for Witch It can be found on the Steam Store page.
Found a bug while playing Witch It? Let us know in the #bugs channel on the Witch It Discord, or our bug reports forum on Steam, or via support@barrelrollgames.com.
Typically, launch problems can be fixed by following these solutions:
- Update your graphics drivers to the latest version.
- Verify game integrity (Right click on “Witch It” in your Steam Library > Properties > Local Files > “Verify integrity of game files…”).
- Check to see if you reach Witch It’s minimum system requirements.
- Start Witch It using different launch options (try DX11 or “simple shaders”).
- Whitelisting Witch It in your firewall/antivirus software.
Still can’t launch Witch It? Let us know in the Witch It Discord, or via support@barrelrollgames.com.
Connection problems can typically occur by firewalls or antivirus software on your PC. In uncommon cases, the Witch It servers may be down – check #server-status on the Witch It Discord for the latest server information.
If you can’t find servers for your region on Steam, you can fix this most of the time by changing your server browser pings/minute. To do this, press “Steam” at the top left of your Steam Client > In-Game > Lower the value of “Server Browser Pings / Minute”. If you still can’t see servers, keep lowering this value.
If you can’t see your purchased DLC on your account, restart your game. If it still doesn’t appear, restart your Steam/Epic client (or your console), and make sure you have an online connection.
If you still can’t see your purchased DLC after doing the above, we can help! Reach out to the team on #open-a-ticket on the Witch It Discord, or via support@barrelrollgames.com.
A small number of players have reported that they have lost their level progress in Witch It. This rarely occurs with players who began playing Witch It around 2020-2021, but fortunately it’s easily fixable!
Reach out to the team on #open-a-ticket on the Witch It Discord, or via support@barrelrollgames.com and we’ll retrieve your missing level progress.